How to Fix Norton Installation Error 8504 or Error 104?

Hello, Let me know that how to fix Norton installation error 8504 or error 104. When I am installing this Norton antivirus then show me the error. I don't know how to fix it. Help me.


  0 2 months ago 2 Ans 2994 Views Norton Antivirus
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Open Answer 29 August 2022

Solution for Norton Installation Error 8504 or Error 104:

Running into technical complexities during the Norton installation process is quite common. If you have encountered technical complications namely, Norton installation error 8504 or Error 104, then don’t panic as we are here to help you out with your problem.

You may Come Across this Error Due to the Following Reasons:

  • When you already have security software installed on your system and you try to install Norton on it.
  • If the Norton software update fails.
  • When you attempt to install Norton security software but the installation fails.

Steps to Fix Norton Installation Error 8504 or Error 104:

Here are a few things that you can do to fix the problem of Norton installation.

Step 1: Uninstall Existing Malware Protection Program from Your Computer

  • To start with, uninstall the existing antivirus product from your PC.
  • After that, press the Win+R key combination and enter appwiz.CPL.
  • This will display all the applications installed on your system. Select the Antivirus product that you want to delete from your system and click on the uninstall program.
  • Reboot your computer once the installation is over.

Step 2: Install Norton Security Tool on Your System

  • Go to the main website of Norton and download the Norton antivirus tool.
  • Now, open the downloaded file by double-clicking on it. Now, install the software on your system and accept the terms of the license agreement, and select advanced options.
  • Select the button Remove only, then Remove and reboot your computer system.

Step 3: Graphics Card Updation

  • Go to my computer and right-click on it. Now, go to Manage, Device Manager, and Display Adapters. Additionally, you can press the Windows+R key combination and enter devmgmt.MSC and press enter.
  • Go to display adapters and double-click on them. Now, update the driver software and choose by clicking on the HD graphics card.
  • You can also view the status of your Graphics card and check whether the software is updated or not by pressing the alt+enter key combination.
  • Reboot your PC once the driver update is complete.

So, these are a few things that one needs to do to get rid of Norton installation error 8504 or error 104. If the steps stated above don’t yield any positive results, then use the Autofix tool provided by Norton to resolve your issue.

In case, the error persists even after using the AutoFix tool, then use the last resort of contacting the Norton customer support team. The technical experts will pay you a visit and will give you an immediate solution to fix your Norton installation issues.

Answer Link
Open Answer 29 August 2022

Norton Installation Error 8504 or Error 104

Norton is an anti-malware software product which is developed and distributed by Symantec Corporation since 1991. Norton antivirus is very good for malware protection and it comes with life lock identity protection with some versions. Backup software and online storage, virtual private network, and password manager. This antivirus is distributed in the form of CD-ROM and it comes with 2 months warranty.

There are the Following Some Requirements Which is Required to Run this Antivirus Program:

The minimum processor that should be required if Motorola 68040 or higher and 8MB RAM is required. 10 MB space is required in the internal hard drive to run this antivirus. When you install this antivirus on your system, sometimes this Norton gets failed and you will get an error message which says generally Norton error 8504 or error 104.

If you are a new one this kind of error, you need to contact Norton technical support to resolve this kind of error but sometimes the user is not able to connect them due to network issues, so in that case, you required some online solution to troubleshoot this kind of issues.

Here We are Explaining Some Step by Step Reason and Solution for Getting this Error 8505 or Error 104.

Let us understand the Norton Error 8504,104-

This error 8504, 104 error comes mostly when you are having any kind of issue with your installation package. So this error comes with the installation package, so if you discussed this error with some other persons, they will suggest you uninstall the Norton and download this Norton setup again.

Sometimes this method works but sometimes not because if Norton has some corrupt file in the installation folder, and you installed a fresh copy again, so it will remove those corrupt files and replace it with a fresh one. So this uninstallation of this software works and not.

Now We are Discussing Some Alternate Solutions to Resolve this Norton Error 8504, 104-

Before discussing the alternate solutions, first, we will get to know about common mistake done by Norton users –
Installation of the incorrect version of Norton antivirus protection, for example, suppose you have bought Norton antivirus and by mistake, you are trying to download and install the Norton 360 premier.

Subscription Problem with Norton:

Suppose if you have multiple device subscriptions, then, in this case, you required to download Norton antivirus for your new device by using your Norton account. To do this, first, you need to remove any other computer from your Norton account on any specific computer. If you do so, this will make a slot open for any other devices to be installed as a replacement for your new device.

Here We are Explaining Some Step by Step Guide to Fix Norton Error 8504, 104-

First, you are required to uninstall the old Norton antivirus from your computer with the help of the Norton removal tool. Norton removal tool will help you to uninstall and reinstall the Norton from the Microsoft Windows operating system. When you run this removal tool, it will uninstall the Norton which is currently installed on your machine and it will restart your computer. After that, it will download the latest version of Norton and install it on your machine.

  • It will remove the current product and it will reinstall the latest version of Norton.
  • It will remove Norton completely.

Restart your computer after removing the Norton product. Now you need to verify your antivirus version and required to setup Norton antivirus again.

Setup Norton Antivirus Protection:

Suppose if you have the product key then you can use the product key and install the Norton antivirus in a very easy manner.

  • You can log in to your Norton account and download the latest version of your Norton antivirus program.
  • Thereafter, you need to follow on-screen instructions to setup Norton antivirus on your computer.
  • Norton has given a support article that is related to the setup of your Norton.

The process to Run the Norton Removal and Reinstall Tool to Remove the Error:

  1. Download the Norton Removal and reinstall the tool.
  2. Press Ctrl+J to open the download window in your browser.
  3. Thereafter you need to double-click the NRnR icon.
  4. Now you need to read the license agreement and accept the agreement.
  5. Now click on the advance option.
  6. Click on the remove the only button.
  7. Click on remove.
  8. Click the Restart now option which will restart your computer.

This is the detailed documents on to Fix Norton Installation Error 8504, Or Error 104.

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