How to Login to Telstra Bigpond Email?

Please let me know that how to login to Telstra Bigpond Email. I am facing some issues while login to this email. Help me.

  0 1 year ago 1 Ans 8305 Views Email Help
Open Answer 01 March 2022

Login to Telstra Bigpond Email:

We use emails for professional communication. BigPond Email is a popular professional email service launched by Telstra, an Australian telecommunication service. Telstra has been rebranding its services over the years.

Today, Bigpond webmail has been rebranded and is known by the name of "Telstra Mail". A lot of users have reported Bigpond email login issue. This login issue can occur due to various reasons.

Generally, this issue occurs if you enter the wrong username or password. If you are also troubled by this issue, then fret not. In this post, you will read different methods to fix this problem. 

Solution 1: Retrieve the Username of Your Bigpond Email Account

If you don't remember the username of your Bigpond email account, then you must click on the forgot username link on the login page. After that, you need to enter some personal information related to your account to recover your username.

Then, you will get your username on the contact information you provide. The personal information you need to enter are your first name, last name, and Telstra business ID. 

Solution 2: Reset the Password of Your Bigpond Email Account

You can also encounter login problems if you forget your Bigpond email account password. You may also face this problem if your account gets hacked or compromised. Worry not as you can easily resolve this issue by resetting your Bigpond email account password.

Carry out the easy steps mentioned below to reset your Bigpond email account password. 

Step 1: Firstly, you need to go to the main website of Bigpond email. 

Step 2: After opening the website, go to the sign-in drop-down menu. 

Step 3: Then, a list of options will open up before you. These include Business Account, My Account, Telstra Mail, Telstra Plus and Enterprise Account. 

Step 4: Select the Telstra mail option and then open the Telstra login page. You can also visit the login page directly by opening "". 

Step 5: After that, select the "forgot" link given within the password section. 

Step 6: Then, some options will open up on your login page. 

Step 7: There, you need to enter your Bigpond email ID and then click on the Continue button. 

Step 8: This will redirect you to the reset password page. There, you need to enter your username again. 

Step 9: Check "I am not a robot" captcha. 

Step 10: After that, click on the Send email button to get the reset password link. 

Step 11: Then, go to your inbox and open the password reset link. 

Step 12: Now, you will be redirected to the password reset page where you need to create a new password. 

Step 13: After that, create a strong password and then confirm the same by re-entering it. 

Step 14: Return to the Bigpond email sign-in page and then try to login with your newly-created password. 

You can easily get rid of Telstra Bigpond webmail login issues by resetting your Bigpond email account password. In case this solution does not help you fix your problem, then try the next solution. 

Solution 3: Optimize Your Web Browser

There is a chance that the browser you are using is causing the Bigpond email login problem. Therefore, you must consider optimizing your internet browser.

Below are the steps that you need to perform to optimize an internet browser.  

Step 1: First of all, launch the settings of your browser. 

Step 2: After that, select the option of "Security and Privacy". 

Step 3: Then, click on the "Clear browsing data" option.


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Cyrus neal

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