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Is there anyone who knows about how to fix unable to open Outlook email attachments issue. I am facing some issues while using outlook email. Help me.
Level 11008 Point Active 2 days ago
Now, sending and receiving emails have become the main source of communication for people. However, one may come across technical issues while using emails. One of the major problems that users face while using emails is unable to open attachments issue.
It is very common to share files, invoices, memos, and other documents through email. Inability to open attachments may create a hindrance in your work. Therefore, it is important to get this issue resolved as quickly as possible. Thankfully, we are available with different solutions that can help you fix this problem quickly.
Whenever you download an attachment in Outlook, a copy of that attachment gets saved in the temporary internet files folder. If the storage of this folder gets full, then you may see a message that says "Cannot open an attachment in Outlook error".
So, if the cause of your issue is a temporary internet folder, then below are the steps that you need to perform to delete the files from this folder.
Step 1: First of all, click on the Windows button given at the top left side to open the Windows search.
Step 2: After that, go to the search bar and enter regedit. After that, press the enter key. After that, you will see a window on your screen.
Step 3: Choose the Edit Menu inside it.
Step 4: Search for the Find option from the Expanded menu.
Step 5: Then, type "OutlookSecureTempFolder and begin with the search.
Step 6: Now, you will see the same name in the right side of the window and below the name, you will see a path "C:\Users\AppData\Local under the column of Data.
Step 7: After that, you are going to note down this path on a notepad.
Step 8: Then, you need to click on the Windows button to paste the path in the search area.
Step 9: Press the enter key and then a related folder will appear before you.
Step 10: After that. you need to choose the option of "Select all the files to delete" them.
Step 11: when you are done with that, you need to Restart Outlook to access attachments.
Another method to fix this problem is to clear the temporary files on your system.
Below are the step that you need to follow to clear the temporary files on your system.
Step 1: First of all, click on the Windows button and then go to the Windows search that you can see on the top left side.
Step 2: After that, go to the search bar and then type "%temp%" and then finally press the enter key. When you do that, a folder will show up on your screen.
Step 3: From there, you are required to select all the temporary files.
Step 4: After that, you are just required to press the delete button.
Step 5: At last, you are just required to empty the "Recycle Bin".
When you are done with everything, you need to "Restart Outlook" and then finally open an attachment. This will surely work for you.
In case you aren't able to open Outlook attachments simply by double-clicking on them, then you must select the option of "Save As".
Below are the steps that you are required to follow in order to use the Save As option.
Step 1: First of all, you need to right-click on the attachment.
Step 2: Now, select the option of Save As from the contextual menu.
Step 3: After that, you need to choose a location other than the desktop or you can choose the default download folder.
Step 5: In the end, you just need to give a name to the attachment and click on "Save".
Outlook add-ins may not allow the app to work properly. Maybe add-ins is the real reason why you are not able to open attachments on Outlook. So, before you open an attachment, you are required to disable the Outlook add-ins.
Below are the steps that you need to follow for the same.
Step 1: Launch Microsoft Outlook.
Step 2: After that, go to the File Menu.
Step 3: Then, you are required to click on the "COM add-ins" option that is given below the section of "Manage".
Step 4: Once you are done with that, click on the "Go" button.